Shipping & Returns

We offer several shipping options to ensure your gear arrives when you need it. Rates are automatically calculated at checkout.

Orders are handmade to order and typically ship within 3–5 business days. The delivery estimates shown above begin once the order ships, not when it is placed.

During busy periods (holidays, new product drops), processing may take a few additional days. We will email you if there is any significant delay.

Currently, we are shipping within Canada only. We are actively exploring international shipping options — stay tuned!

We are based in Meyersburg, Ontario. Local pickup can be arranged for nearby customers. If you are local, please email Dean@Dirtygoalie.com to coordinate.

A confirmation email containing tracking information will be sent out as soon as your order ships. Please be sure to check your spam folders! If your tracking email hasn't arrived within 7 business days, contact us and we'll look into it.

You have 30 days from the date of delivery to request a return on unused, unopened items in their original packaging. The buyer covers return shipping costs unless the item arrived damaged or incorrect.

Once the returned items are received and inspected, refunds are issued to the original payment method within 5–10 business days. To start a return, email Dean@Dirtygoalie.com with your order number and the reason for the return.

For hygiene and safety reasons, we cannot accept returns on used or opened soaps, lip balms, or stick wax. Additionally, custom or personalized orders and gift cards are non-returnable.

If something arrived damaged or wrong, don't worry — we'll always make it right.

If your order arrives damaged, please email Dean@Dirtygoalie.com within 7 days of delivery with photos of the damage and the packaging. We will send a replacement or issue a full refund.

For packages marked as delivered but missing, please check with neighbours or your building management first. If it still can't be found, contact us and we will help track it down with the carrier.