Question 1

How long does shipping take?

Accepted Answer

Most orders ship within 3–5 business days. Delivery times vary depending on your location.

Question 2

Do you ship internationally?

Accepted Answer

Currently we only ship within Canada. We're looking into international shipping options — stay tuned!

Question 3

Can I track my order?

Accepted Answer

Yes! Once your order ships, you'll receive a confirmation email with tracking information.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit cards through Square, as well as gift cards purchased on our site.

Question 5

Are your soaps made with natural ingredients?

Accepted Answer

Yes! All of our soaps are handmade with quality ingredients. Each product listing includes a full description of what goes into it.

Question 6

Do you take custom orders?

Accepted Answer

Absolutely! We love custom orders. Reach out to us at Dean@Dirtygoalie.com with your ideas and we'll work something out.

Question 7

What scents are available?

Accepted Answer

We rotate our scents regularly. Check our product pages for current offerings, and follow us on TikTok (@dirtygoalie) for sneak peeks at new scents!

Question 8

How do gift cards work?

Accepted Answer

Purchase a digital gift card on our Gift Cards page. You'll receive a unique code that can be applied at checkout.

Question 9

Do gift cards expire?

Accepted Answer

Nope! Our gift cards never expire.

Question 10

Where are you based?

Accepted Answer

We're based out of Meyersburg, Ontario. You can find us at local flea markets and events too!

Question 11

How can I contact you?

Accepted Answer

Email us at Dean@Dirtygoalie.com, or reach out on TikTok @dirtygoalie. You can also use the contact form on our homepage.

Question 12

Can I submit photos of my Dirty Goalie products?

Accepted Answer

Yes! Head over to our Fan Gallery page to submit your photos. We love seeing our products in action!

Frequently Asked Questions

Orders & Shipping